Frequently Asked Questions
General FAQ’s
We deliver Preview Photos within 5 working days, and the full set of Photos (and/or Videos) in 6-8 weeks after the wedding. During the peak Wedding Season (November~April) this may extend to 10 weeks.
Customers can request for certain styles/ambiance of the music, however we cannot use copyrighted material.
The truth is, we use the same editing workflow & styles (some know this as “filters” “presets”) for every customer. The main difference in the look of the photos comes down to the Season, the time of the day, the weather and the location. Photos with the “golden” looking light are mostly taken either in Autumn~Winter or Winter, or really late in the evening in Summer around 9pm.
We do!
Aiko and Yuri are our Planners, James is the Videographer/Photographer and Sam is our lead Photographer.
All the photos and videos on this website are done by us.
By doing photos & videos in-house, we are able to work more efficiently especially in strict Japanese venues with time constraints, without fighting over the best angles with external contractors.
Customers are welcome to add or remove items from the packages based on your requirements, except for our Photography service. Some couples bring their own Pastor/Priest instead of having one of our celebrants, and some couples will fly in their personal makeup artist from out of town.
We prioritise safety first, then comfort.
Flying & taking photos in wet or windy weather is unsafe and uncomfortable.
Until April 2024, we are including 2 wet weather backup date with every booking. The weather call to reschedule the wedding will be made 2 days before the wedding/photoshoot date.
We advise making at least 2x wet weather backup dates available in case we need to reschedule.
Absolutely!
Yes! Up to 8 guests for our Elopement Packages, but we can definitely cater for more.
Eloping doesn’t mean you can’t celebrate with your friends and family!
In Winter (December-January), the mid-northern parts of Japan will have snowy days. Hokkaido in particular will be covered in snow!
We currently have Elopement packages for Kyoto, Tokyo and Mt Fuji. For Wedding Photography or Videography, we can travel Japan-wide.
Dates in Peak Travel Season tend to get booked up about 10 months in advance. This includes Christmas, New Years, Chinese New Years (February), Japanese Golden Week (March), Easter (April), Australian/New ZealandAnzac Weekend (April), Ramadan (May~June).
Why hire local?
Hiring a team of Japanese locals mean:
1. Availability & Flexibility: What if your out-of-town vendor couldn’t make it to Queenstown? Stuck at customs or immigration? Flights Delayed? Batteries confiscated?
2. Local know-how: Local insight on the best locations & activities to do.
3. English Speakers: Don’t get lost in translation! We are fluent in both Japanese and English.